Return Policy

PRODUCT RETURNS & REFUNDS

How to Start a Return

  1. Email us at info@ucogear.com to request a Return Authorization Number and shipping instructions.
  2. Include your original Order Number in the email.
  3. Customers are responsible for all return shipping costs.
Return Conditions
  • Products must be undamaged, unmodified, and in original packaging.
  • Items showing misuse, damage, or normal wear and tear are not eligible for return or refund.
Refund Process
  • Once we receive the returned product in acceptable condition, we will issue a refund to your original payment method.
  • Please allow 3–5 business days for payment processing.
Damaged Orders
If your order arrives damaged:
  • Email info@ucogear.com with your order number and photos of the damaged product and packaging.
  • Refunds cannot be issued without proper documentation.

Customers are responsible for the cost of returning items to us.

ORDER CANCELLATIONS

Orders can be cancelled up to 1 hour after placement. To cancel an order, contact us at info@ucogear.com.  Please include the original Order Number and Product number issued at time of purchase.

WARRANTY

All products are fully warrantied to the original owner against manufacturer's defects in materials and workmanship for 1 year. The invoice from the purchase must be provided. Damage incurred during shipping is excluded from coverage.